Question 1

How should you care for your new extensions?

Accepted Answer

You should treat your extensions like your natural hair, but handle them gently. Use lukewarm or cool water, pre-condition before shampooing, and wash softly without rough scrubbing. Follow with a deep conditioner, then rinse well and let them air-dry when possible. For the best results, follow the care instructions that come with your order and reach out if you want personalized tips.

Question 2

Can I wash and comb my extensions?

Accepted Answer

Yes, you can wash and comb your extensions just like your natural hair. If you need any tips on how to care for them to keep them looking fabulous, feel free to reach out to us. We're always here to help!

Question 3

How can I pick the right color and texture by the time I place an order?

Accepted Answer

Please note that the online color chart may be represented differently on various computer monitors. To ensure accuracy and your satisfaction, we provide color and texture charts on our website. However, due to the subtle differences between shades, we recommend taking one of the following steps to avoid any confusion or mistakes:

Color Chart Page:  You can look at our color chart page to see the colors,, which helps in making a more informed decision.

Send a Hair Sample: For a perfect match, consider sending us a sample of your hair. We'll find the closest match from our available shades.

Question 4

Durability of Hair Extensions

Accepted Answer

On average, a full head of hair extensions can last anywhere from three to six months with proper care. With diligent maintenance and attention, this timeframe can even be extended. Taking great care of your extensions is key to maximizing their lifespan and ensuring they look their best for as long as possible.

Question 5

How much hair do I need for extensions?

Accepted Answer

Typically, you'll need about 400 grams of hair for a full head of extensions. However, the exact amount can vary based on how full you want your hair to look and the area you need to cover. For a fuller appearance or larger coverage, you might need more hair.

Question 6

Do you have extensions that match my hair color and texture?

Accepted Answer

Absolutely! Our hair extensions come in a wide range of colors and textures to match your unique style. Whether your hair is permed or relaxed, we have options that will blend seamlessly with your natural hair.

Question 7

Commitment to Quality

Accepted Answer

We use only the highest quality human hair for our extensions. Each piece is carefully selected to ensure a perfect match with your natural hair color, highlights, and texture. This meticulous selection process guarantees that your extensions blend seamlessly and enhance your overall look.

Question 8

When will my custom wig be ready?

Accepted Answer

Your custom wig typically takes about 14-28 days to complete. We strive to finish within 5-7 days whenever possible, depending on your order's specifics.

Question 9

What type of Lace is Used?

Accepted Answer

We use mainly HD Lace, sometimes transparent lace.

Question 10

How do you submit a custom wig request?

Accepted Answer

Use our custom order request form on the site and share as many details as you can about your style, length, color, cap size, and any special features. The more you tell us, the easier it is for you to get a wig that matches your vision.

Question 11

How do you care for your wig after washing to keep the style looking fresh?

Accepted Answer

After washing, gently squeeze out extra water with a towel and avoid wringing or twisting the hair. For body wave or loose wave styles, set the wig on rollers and let it air-dry to help keep the wave pattern. For tighter curls, use a curl-defining mousse or light hairspray to refresh and hold the shape. Always handle your wig gently and follow the care tips that come with your order.

Question 12

Proper Storage Recommendations for Your Wig

Accepted Answer

To ensure your wig remains tangle-free and maintains its shape, we recommend placing it on a wig stand or mannequin head when not in use. This practice helps preserve the wig's form and prevents the fibers from becoming matted. Additionally, store your wig in a cool and dry environment to protect its quality and prolong its lifespan. Proper storage is key to keeping your wig looking its best for future wear.

Question 13

Can you cancel an order after placing it?

Accepted Answer

You can cancel within 7 hours if your order has not been processed yet. If you need help right away, contact us at info@pettiwigs.com or WhatsApp 226.920.9752.

Question 14

How quickly will my order be processed?

Accepted Answer

We usually process orders within 1 business day. Custom-made wigs may take 5-7 business days to process, with a maximum wait time of three weeks.

Question 15

How long does shipping take, and what does it cost?

Accepted Answer

Shipping time and cost depend on your location and the shipping option you choose. Standard delivery usually takes 5–7 business days, and express shipping usually takes 1–3 business days. Business days do not include weekends or statutory holidays.

Question 16

Customs Duties

Accepted Answer

International orders may be subject to import duties and taxes, which are the customer’s responsibility. Please check with your local customs office for more information.

Question 17

Delivery Details

Accepted Answer

Deliveries are made on business days. Ensure your delivery address is accessible and provide a contact number in case the delivery service needs to reach you.

Question 18

Shipping Insurance

Accepted Answer

We offer optional shipping insurance. If you need a refund due to shipping issues, the case will be evaluated individually.

Question 19

Returns and Exchanges

Accepted Answer

Custom-made Wigs: There will be no refunds or exchanges on custom-made items.
Other Products: All other items can be exchanged within 3 business days unused and unopened.

Question 20

Order Fulfillment

Accepted Answer

We aim to please our customers and require excellent communication from our customers in order to fulfill your needs.  Please be sure to know of the color that you are requesting, as some colors may not come out the same as pictures.  Please also note that colors may change in tones, however, we try to match each color as closely as possible.

Question 21

Disclosure for Petti’s Wigs and Haircare - for all custom-made wigs

Accepted Answer

Please ensure to select the correct head circumference size and wig type when placing your order.
Kindly note that there are no refunds or exchanges available for custom-made wigs. We offer one adjustment free of cost. 
While we strive to match requested colors as closely as possible, variations may occur, particularly for highlighted units.
Expect a maximum wait time of three weeks for custom units; however, we aim to complete each unit within 5 – 7 business days whenever possible.

Question 22

What products can you shop at Petti's Wigs?

Accepted Answer

You can shop custom wigs, ready-to-wear wigs, raw virgin hair bundles, remy hair, melting bands, bonnets, and canvas block heads.

Question 23

What Services Do You Offer?

Accepted Answer

- Wig revamp
- Wig customization
- Consultation
- Wig adjustment 
- Closure/frontal replacement
- Frontal/closure ventilation 
-Custom-made Wigs

Question 24

Which payment options can you use at checkout?

Accepted Answer

You can check out with PayPal, major credit cards, Apple Pay, Google Pay, and Afterpay.

Question 25

How do I choose the right wig size for my custom unit?

Accepted Answer

Start with our size chart and measure your head circumference before you order. If you’re between sizes or unsure, reach out to us and we’ll help you choose the best fit so your wig feels comfortable and secure.

Question 26

How can I track my order after it ships?

Accepted Answer

Once your order has shipped, you’ll receive tracking details so you can follow its delivery progress. If you don’t see your tracking information or need help checking on your package, contact us and we’ll be happy to assist you.

Question 27

Do you have a rewards or loyalty program?

Accepted Answer

Yes, we do. You can join our rewards club for free and start earning points right away. You’ll collect points when you shop, and you can redeem them for discounts and special perks.

Question 28

Do you offer wig revamp services for old wigs?

Accepted Answer

Yes, we do. Our wig revamp service is designed to bring your wig back to life with refresh, repair, and customization options. It’s a great way to restore your unit and make it feel new again.

Question 29

Can you work on wigs that were not purchased from Petti's Wigs?

Accepted Answer

In many cases, yes. We can often help refresh, adjust, or customize wigs that weren’t originally purchased from us. Send us clear photos and a few details first, and we’ll let you know what services are possible.

Question 30

Can you revamp a wig I already own?

Accepted Answer

Yes, we can help refresh a wig you already have. Our wig revamp services may include repair, customization, and restoration options depending on the condition of the unit and what you want done. Send us a few clear photos and a short description, and we’ll let you know the best next step.

Question 31

Can I buy a gift card for Petti's Wigs?

Accepted Answer

Yes, you can. Our e-cards make gifting easy and let your recipient choose the wig or hair service they love most. They’re available in different amounts and are perfect for birthdays, special occasions, or a surprise treat.

Question 32

Do you offer consultations before I place a custom wig order?

Accepted Answer

Yes. If you’re designing a custom unit, a consultation can help you choose the best cap, lace, length, color, and style for your look. Reach out with your ideas, and we’ll help you plan your unit before you place the order.

Question 33

What happens during a custom wig consultation?

Accepted Answer

During a consultation, you’ll share your style goals, preferred length, color, cap size, and any special details you want. We use that information to guide your design and help you choose the best options before you place your order. If you’re unsure about anything, we’ll walk you through it.

Question 34

Can you help me choose a wig if I’m dealing with hair loss?

Accepted Answer

Absolutely. We create wigs for clients dealing with hair loss from cancer, alopecia, menopause, and other concerns. We’ll help you find a comfortable, natural-looking option that supports your confidence and style.

Question 35

Do you help clients who are choosing a wig because of hair loss?

Accepted Answer

Absolutely. We understand that hair loss can be personal, and we’re here to make the process as comfortable as possible. You can reach out for support choosing a wig that feels natural, secure, and right for your needs.

Question 36

Are your glueless wigs beginner-friendly?

Accepted Answer

Yes. Our glueless wigs are a great choice if you want an easy, secure fit without glue or adhesive. They’re designed to be beginner-friendly and simple to wear, while still giving you a polished look.

Question 37

Are your glueless wigs easy to install by yourself?

Accepted Answer

Yes. Our glueless wigs are designed to be beginner-friendly and easy to wear without glue. They’re a great option if you want a secure, comfortable look with less hassle. If you need help choosing the right unit, we’re happy to guide you.

Question 38

Can I make changes to my order after I’ve placed it?

Accepted Answer

If your order hasn’t been processed yet, contact us as soon as possible and we’ll do our best to help. Once an item is in production or shipped, changes may no longer be possible.

Question 39

How soon should I contact you if I need to update a custom order?

Accepted Answer

Please contact us as soon as possible if you need to change something on your order. If your order hasn’t been processed yet, we’ll do our best to help. Once production starts, changes may be limited, especially for custom pieces.

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