Shipping & Returns
Every order is prepared by hand in Erin, Ontario. Here’s what to expect once you place your order, and what to do if something isn’t right.
Processing times
• Ready-to-ship wigs, bundles, closures, frontals and accessories usually ship within 3 to 7 business days.
• Pre-order and custom-made wigs are made to order. Most are completed within 7 to 14 business days. We’ll keep you updated and send tracking as soon as your unit ships.
Shipping
• Free shipping on orders over $500 CAD.
• Standard shipping: 5 to 7 business days after your order ships.
• Express shipping: 1 to 3 business days, $35 CAD within Canada and $45 CAD to the USA. Express is available on ready-to-ship wigs, bundles, closures, frontals and accessories. It isn't available on pre-order or custom-made wigs.
• Shipping costs are shown at checkout and depend on your location and the option you choose.
• Business days do not include weekends or statutory holidays.
• Local pickup in Erin, Ontario, and local delivery in Erin and surrounding areas are also available. Email info@pettiswigs.com to arrange pickup or delivery.
• Optional shipping insurance is available. If your parcel is lost or damaged in transit, we’ll review your case individually.
• Please check your delivery address carefully. We can’t be responsible for orders sent to an incorrect address entered at checkout.
International orders
We ship worldwide. Orders shipped outside Canada may be charged import duties and taxes by the destination country. These are the customer’s responsibility, so please check with your local customs office before ordering.
Orders to the USA
Since August 2026, the US has charged extra import duties on many Canadian-made goods, including wigs. The rate is set by the US government, not by us, and can change. These duties are not included in our prices or shipping costs, and the carrier usually collects them from you before or at delivery. Please plan for this before you order, and contact us if you have any questions.
Cancellations and changes
• We usually start on orders right away, so you can cancel within 7 hours of placing your order, as long as work hasn’t started yet.
• Need to change something? Contact us as soon as possible. Once a custom unit is in production, changes may no longer be possible.
• Email info@pettiswigs.com or WhatsApp (226) 920-9752.
Custom-made wigs: final sale
Every custom wig is built to your measurements and choices, so custom-made wigs cannot be refunded or exchanged.
• Each custom wig includes one free adjustment. Contact us and we’ll arrange it.
• Please choose your head circumference and wig type carefully. Our size chart and free consultation can help.
• We match colours as closely as possible, but shades can vary slightly from photos and screens, especially on highlighted units.
Ready-to-ship wigs, bundles, closures, frontals and accessories
• Items can be exchanged within 3 business days of delivery if they are unused, unworn and in their original sealed packaging.
• For hygiene reasons, hair and accessories that have been opened, worn, washed, cut, coloured or styled cannot be returned or exchanged.
• To start an exchange, email info@pettiswigs.com with your order number. We’ll reply with instructions. If you’ve changed your mind, return shipping is paid by the customer.
Damaged or incorrect items
If your order arrives damaged or isn’t what you ordered, contact us as soon as possible after delivery with your order number and photos. We’ll make it right and cover the return shipping.
Wig Revamp services
Revamp services are paid at checkout. Please ship your wig to us with tracking and include your order number in the package. If we find your wig needs more work than you selected, we’ll contact you before doing anything extra.
Questions?
We’re happy to help. Email info@pettiswigs.com, call or WhatsApp (226) 920-9752, Monday to Friday 9am to 5pm and Saturday 10am to 7pm (Eastern Time).
Last updated: October 2026